Terms of service
1. About us
This website is operated by Relentless Elite Performance.
Throughout these Terms, the words “we”, “us” and “our” refer to Relentless Elite Performance.
Our website and online store are powered by Shopify, which provides the ecommerce platform that allows us to sell our products to you.
You can contact us at:
Relentless Elite Performance
1 Lowca Lane
Seaton
Workington
Cumbria
CA14 1JF
United Kingdom
Email: orders@relentlesseliteperformance.co.uk
By using our website or purchasing from us, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
2. Using our website
You may use our website only for lawful purposes.
You must not misuse the website, attempt to interfere with its operation, introduce malicious software, obtain unauthorised access to our systems or use our content in a way that infringes our intellectual property rights or those of another person.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, sizing information and prices are accurate.
Colours and appearance may vary slightly depending on your device or screen settings.
We may update product descriptions, specifications, availability or prices from time to time.
All products are subject to availability.
4. Orders
When you place an order, you are making an offer to purchase goods from us.
After placing an order, you will receive an order confirmation by email. We may refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable
- payment cannot be authorised
- there is an obvious pricing or product-information error
- we reasonably suspect fraudulent activity
- we are unable to deliver to the address provided
If we cancel an order after payment has been taken, we will refund the amount paid.
Please check your order details carefully before submitting your order and contact us as soon as possible if you notice a mistake.
5. Prices and payment
Prices displayed on our website are shown in GBP (£).
Any applicable delivery charges will be shown at checkout before you complete your purchase.
You must provide complete and accurate payment, billing and delivery information.
Payment must be successfully authorised before an order can be processed.
6. Shipping and delivery
Our current shipping options, charges and estimated delivery times are set out in our Shipping Policy and displayed at checkout.
We aim to dispatch orders within the timeframe stated in our Shipping Policy.
Delivery estimates are estimates rather than guaranteed dates unless we expressly agree otherwise.
Unless another delivery period has been agreed, consumer orders should normally be delivered without undue delay and within 30 days.
For consumer purchases, goods generally remain our responsibility until they come into your physical possession, or the possession of a person you have nominated to receive them.
7. Returns, cancellations and refunds
Returns, cancellations and refunds are governed by our Returns & Refunds Policy and your statutory consumer rights.
UK customers purchasing online generally have the right to cancel eligible orders within 14 days of receiving the goods.
Nothing in these Terms limits or excludes any rights you have under applicable consumer law.
8. Promotions and discount codes
From time to time, we may offer discount codes, promotions or special offers.
Unless stated otherwise:
- promotions cannot be exchanged for cash
- discount codes may have expiry dates or other conditions
- only one discount code may be used per order
- we may withdraw or amend a promotion where reasonably necessary
Any specific promotion terms will apply in addition to these Terms.
9. Intellectual property
The content of this website, including our name, branding, logos, product photography, graphics, text and designs, belongs to Relentless Elite Performance or is used by us with permission.
You may use our website for personal and non-commercial purposes.
You must not copy, reproduce, distribute, modify or commercially exploit our content without prior permission, except where permitted by law.
10. Third-party services and links
Our website may contain links to, or features provided by, third parties.
We are not responsible for the content, availability or practices of third-party websites or services.
Any purchase made directly from a third party is subject to that third party’s own terms and policies.
11. Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce technology used to operate the store, but purchases made through our website are made directly between you and Relentless Elite Performance.
12. Privacy
We handle personal information in accordance with our Privacy Policy.
Information may also be processed by Shopify and other service providers where necessary to operate our website, process payments, fulfil orders and provide related services.
13. Website accuracy
We try to keep information on our website accurate and up to date.
Occasionally, information may contain errors relating to product descriptions, prices, availability, promotions, delivery charges or other details.
Where reasonably necessary, we may correct errors or update information.
If an error affects an order you have already placed, we will contact you and explain the available options.
14. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by consumers purchasing goods for personal use.
15. Changes to these Terms
We may update these Terms from time to time.
The version published on our website at the time of your purchase will normally apply to that transaction.
16. Governing law
These Terms are governed by the laws applicable in England and Wales.
If you are a consumer living elsewhere in the UK, you may also benefit from mandatory protections available under the law where you live.
17. Contact us
If you have any questions about these Terms, contact:
Relentless Elite Performance
1 Lowca Lane
Seaton
Workington
Cumbria
CA14 1JF
United Kingdom