Refund policy
We offer a 30-day return period from the date you receive your order.
To request a return, please contact us first at orders@relentlesseliteperformance.co.uk.
Items should be returned in their original condition, unworn and unused, with tags attached where applicable. Customers may inspect or try on items as they reasonably would in a shop. If an item has been handled beyond what is necessary to establish its nature, characteristics or fit, we may reduce the refund to reflect any loss in value.
Returns should be sent to:
Relentless Elite Performance
1 Lowca Lane
Seaton
Workington
Cumbria
CA14 1JF
United Kingdom
Unless the item is faulty, damaged, incorrect, or we agree otherwise, the customer is responsible for the cost of returning the item. We recommend obtaining proof of postage when sending a return.
Items sent back to us without first requesting a return may not be accepted.
Faulty, damaged or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged, not as described, or if you have received the wrong item.
Where an item is faulty, damaged or incorrect, we will work with you to resolve the issue. This may include a replacement, repair or refund depending on the circumstances and your statutory rights.
Your statutory rights are not affected.
Online cancellation rights
If you are a UK consumer buying online, you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
Once you notify us that you wish to cancel, you then have a further 14 days to return the goods.
Where these cancellation rights apply, we will refund the price paid for the goods and the cost of our standard delivery option. If you selected a more expensive delivery method, we are only required to refund the equivalent cost of our standard delivery service.
You will normally be responsible for the cost of returning the goods unless the item is faulty, damaged, incorrect, or we have agreed otherwise.
Non-returnable items
Certain items may not be eligible for change-of-mind returns where permitted by law. This may include:
- personalised or customised products
- made-to-order products
- sealed goods that are not suitable for return for hygiene reasons once unsealed
This does not affect your rights if an item is faulty, damaged or not as described.
Sale items
Sale items can be returned in line with this policy and your statutory consumer rights.
Exchanges
If you would like a different size or product, please contact us at orders@relentlesseliteperformance.co.uk.
Depending on stock availability, we may ask you to return the original item and place a new order for the replacement.
Refunds
Once we receive your return, we will inspect it and let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Where statutory cancellation rights apply, refunds will normally be processed within 14 days of receiving the returned goods, or earlier if you provide evidence that the goods have been sent back.
Please remember that your bank or card provider may take additional time to process the refund after it has been issued.
If you have any questions about a return or refund, contact us at: